Hello,
I would like to add a drillthrough for my datas. I'm displaying number of tickets in a certain state per day and i add "ID Ticket" in the drillthrough menu.
But when i actually click on a number on my dashboard, the modal is empty. https://i.imgur.com/19fUYr6.png
Can you help me with this, please ?
Thanks !
Pauline.
I experience the same issue as Rodger mentioned above,
Drillthrough on the Bar (Horizontal) graph does not work, but switching to Column Works.
That seems to be a Bug!
I double check as well that I have "Allow drillthrough" under Chart Configuration > Interaction Menus.
Hi everyone,
Thank you for your great feedback and patience. The Drillthrough feature was recently replaced with the Drill-in feature that shouldn't encounter the same problem. If you will still come across this issue in the Drill-in please let us know.
Here is the announcement - https://support.zendesk.com/hc/en-us/articles/4403518292762
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Hi Oneio –
I've been able to verify that drillthough does work in general for the Bar (horizontal) chart type, by creating the following query:
Metric: Count (Tickets)
Columns: Ticket created - date
Filter: Ticket created - date (last week)
I also deselected all columns except for Ticket ID under Chart configuration > Drillthrough.
Can you try this on your account, and let me know if that works? Then can you let me know how your query is set up that's not working with drillthrough, and the error you're seeing (e.g., does "drillthrough" not appear in the popup menu, or when you select it does the drillthrough not happen, or something else?)
Thanks!