Hello,
I'd like to enable drill through on a widget, but the option doesn't appear when i click/hover over any of the bars. I've enabled drillthrough on the query and the dashboard as suggested in your KB articles.
I'm using one of the preconfigured queries
Thanks
Tom
Hey Tom - can you check if Drill Through is configured on the query? I think you can use the dashboard to turn it on/off, but I think the query would also have to allow it/have it set up first.
Hey Tom - I'm not sure what your issue is here. I can say on the pre-configured dashboard, I cannot use the drilldown either for this query, so I'm not sure if that's the expected behavior for these dashboards released by Zendesk.
Hey Tom - I may have found the answer for you. Check out this article - let me know if it fixes your issue. https://support.zendesk.com/hc/en-us/articles/360040965054-How-can-I-see-what-tickets-make-up-the-metrics-in-the-pre-built-Explore-dashboards-
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