Does the Ticket List download in CSV format have to be delivered in ZIP format? | Community
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Does the Ticket List download in CSV format have to be delivered in ZIP format?

  • November 10, 2025
  • 1 reply
  • 0 views
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Current Behavior

When an agent views a list of tickets in Zendesk Workspace using a View, they can select:

Actions → Export as CSV

Zendesk then emails a download link. Clicking the link downloads a ZIP file that contains the CSV.

 

Questions

  1. Is there a setting to disable the ZIP encapsulation and download the CSV file natively?
  2. If not, is there a more direct way to access a CSV export of the tickets in the View from within Support (not going to Explore etc.)?

 

    1 reply

    Ja_smi
    • Ja_smi
    • November 11, 2025

    I think if you export multiple csv file then it will be downloaded as zip, there is no other option. you can check this post for more info - https://support.zendesk.com/hc/en-us/community/posts/9932718614554-Does-the-Ticket-List-download-in-CSV-format-have-to-be-delivered-in-ZIP-format

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