Hi,
We have a Tag on each Agent User record w/their Hire Date. Our goal is to be able to report on agent efficiency based on their tenure (30/60/90 days). The tag is formatted as "hire-07/01/2023".
But Explore isn't liking my Calculated Attribute Date field...
First step - get tag and parse out date
Then I want to use that Calculated Attribute to determine their tenure in 30-day increment brackets but I keep getting an error when trying to run the report:
The error is:
Thank you in advance.
Instead of tags, it will be better if you create a custom date user field and use that as your attribute. In addition, you can also use the [Requester Created - Date] attribute for your date based on Explore recipe: Tracking length of service of your agents.