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Custom metric for a single client

  • April 7, 2023
  • 1 reply
  • 0 views
k14

I work on the helpdesk and we currently have multiple clients all in one dashboard. I was wondering if there was a way to create a custom metric so it would only show a certain client. Could anyone help me on this?

    1 reply

    Viktor14
    • Viktor14
    • April 11, 2023
    Hello K Haque,
     
    Yes, you can create a custom metric or custom attribute for a single client.
    Please use the following formula:
     
    [Requester ID] = Your_Requester_Id_Number

    where
    Attribute Definition
    Requester ID The ID number for a ticket's requester.
    Have attached my examples where you can find Requester ID:

    Please notice: that formula works for Standard Calculated Metric and Standard Calculated Attribute as well.

    Hope it helps
     
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