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Custom Fields Reporting

  • May 15, 2021
  • 1 reply
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A

I have a drop down menu for custom fields that agents are suppose to select for each ticket. I would like to report out these fields but when I add the attributes for each it get separted into column for each attribute which I don't want. Ideally, I would like field value in 2nd column with their category in 1st column. 

    1 reply

    H
    • Hillary12
    • May 17, 2021

    Angelica, you'd have to create some sort of custom attribute to combine values into a single column.  Here are some recipes that might give you some ideas of how to tackle the problem for your situation:

    https://support.zendesk.com/hc/en-us/articles/360022298254-Explore-recipe-Joining-attributes

    https://support.zendesk.com/hc/en-us/articles/360022368093-Explore-recipe-Reporting-on-nested-drop-down-fields#topic_zb2_3jk_1hb

    Hope this helps!

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