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CSAT% By Group/Team

  • June 14, 2021
  • 1 reply
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Z

Hello,

I'm looking to create a single query that compares the CSAT% of a Group of on agents, with other Groups of agents. I can make the individual queries and filter by the agent names within the group for the CSAT% average as a group. I can then make a dashboard with this metric and clone the query for the different groups, however I'm trying to make it so it's not as busy-looking on the dashboard with having multiple queries. Is there any way I can set up the groups in a single query to show each group's % as a column in a column graph? 

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    1 reply

    Christopher15

    Hi @zach.prasser,

    If you want to compare the % satisfaction score across Zendesk Groups then you'll need to add the 'Ticket group' attribute to 'Columns', then set the visualisation type to 'Column'.

    If you're looking to compare subsets of agents within Groups then you can create these subsets as custom attributes using the 'Set' feature. You can find more information about that here:

    https://support.zendesk.com/hc/en-us/articles/360022184334-Organizing-values-by-groups-and-sets

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