Created vs. Resolved Dashboard

Hey JD, 

This already exists inside the default Zendesk Support dashboard in Explore. You'll just be looking for number of tickets created V solved on the Tickets tab inside this dashbaord. 

You can check out more details here: https://support.zendesk.com/hc/en-us/articles/4408835846810-Analyzing-your-Support-activity

If this isn't what you're after, please give us some more context and we should be able to point you in the right direction from there. :)

Hi Amie,

This is great. Thank you. How can I change this to use a filter instead of the entire instance? We are a segment of our support and only want to capture our vertical vs. the entire org.

Thanks

Hey JD, 

There are basic filters on the dashboard you can use. Short of that, you'd need to look at building a custom dashboard with reports and filters to achieve something that might be more dedicated to your support team's needs. 

Hi Amie,

Thanks. I think this will work. I saw that I can change the filters right after I sent you the message.

Thanks again.

Most welcome. Glad I was able to help point you in the right direction from here. Happy reporting. :)