Hi everyone, just wondering if is there any way we could measure (count) the number of interaction within a single whatsapp message between a Client and an Agent.
As far as I've seen the whatsapp messagge are taken into single ticket data as unique transcritpion thus it's pretty impossible to count each single let me say question (from Customer) and answer (from Agent) but maybe I'm missing something.
Thanks in advance for your helps and tips
Hope this helps you!