Hello,
We recently moved from JIRA to Zendesk and in JIRA I had a report that I would send to my customers that would list all of the tickets that closed in the last 7 days (plus any open tickets), is there something similar to that in Zendesk Support? I looked at the reporting tool and it looks like I can do it there, but it does not have an option to list the tickets that meet the report criteria, it just wants to sum them or create some type of chart. Is there anyway to accomplish report?
Hi Patrick,
Yes, this is something that you can achieve in Zendesk Explore, and it's by creating a custom query.
For the query, you need to add the Solved tickets as your metric. Next, add Ticket solved - Date attribute in the Rows section, then filter that attribute to show the last week's data. Then, you'll be presented with number of tickets solved for each day of the previous week, you can then do a drillthrough on the numbers to view the actual ticket numbers.
It'll be pretty much the same if you also want to view unsolved tickets, another query but use the Unsolved tickets metric and the Ticket created - Date attribute instead.
Here are some relevant articles for reference:
Creating Queries
Using Drillthrough
Best,