Channel information in a ticket

Hello,

Is there a way to have the information about channel used to create the ticket other than by creating a tag ?
(e.g. Ticket form, Mail,...)

Thank you

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Hi Renaud,

Zendesk natively records which channel a ticket is created from, however, it doesn't do it in a very granular way.

The Ticket Channel field can report on the following channels:

You may wish to create your own custom channel field, and have triggers set the value - I go a bit more into that approach here.

I hope that helps you out.

Thank you for your help @Jacob J Christensen

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