Can Explore queries/widgets be displayed to the help center? | Community
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Can Explore queries/widgets be displayed to the help center?

  • June 2, 2021
  • 1 reply
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J

We'd like to be able to display ticket processing times to our end users in our help center. We've created Explore queries which pull this information, and are hoping there might be a way to somehow embed the queries in the help center either on the homepage or within the requests/activities page. We've thought of creating an article with this information and manually updating it, but it would be a lot easier/more efficient to point to the information being pulled via the query.

Any thoughts/recommendations are appreciated.

    1 reply

    M
    • Michael24
    • June 14, 2021

    Hello @Joshua Paulsen,

    You can not embed Zendesk Explore™ queries in Zendesk Guide™ articles using any of the direct Zendesk product features. That said, I think it's a solid idea! Open a feature request by requesting the feature in a new post over on the Feedback on Guide forum.

    I can think of a couple of options for you to explore if you're comfortable building a custom solution:

    1. Leverage the feature linked below and include a link to it within the article:

    https://support.zendesk.com/hc/en-us/articles/360051444694-Sharing-Explore-dashboards-outside-Zendesk

    2. Setup a remote database (e.g. MySQL) and automate the synchronization of the Zendesk data (e.g. tickets, articles) to the database using a combination of Zendesk API functions and triggers/automations. From there you'll have the data and structure you desire, and can output that data on your website using any number of options.

    Thank you.

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