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Calculate time from first assignment to when ticket was solved

  • February 15, 2021
  • 2 replies
  • 0 views
Stylemix

Hello, 

Is there a possibility of calculating a time from the first assignment to when a ticket was resolved?

Or is it possible to calculate the time spent to resolve tickets per month. I can review a number of solved tickets per month by a certain agaent. Now I want to know how much time was spent to resolve those tickets. 

I hope there is a solution. 

Thank you in advance! 

    2 replies

    H
    • Hillary12
    • February 16, 2021

    There is a recipe for this.  Recipes are a great way to learn how to set something up - check them out:  https://support.zendesk.com/hc/en-us/articles/360025978774-Explore-recipe-First-assignment-to-first-resolution-time

    Stylemix
    • Stylemix
    • Author
    • February 17, 2021

    Hi Hillary Latham, 

    Sure, I will check this recipe. Thank you for the link 🙏🏻

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