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Bad CSAT to Good CSAT Report

  • June 2, 2021
  • 1 reply
  • 0 views
Z

Hello,

I'm trying to put together a query that will show me tickets where agent's converted the CSAT for the requester from Bad to Good. Is there a recipe for this in Explore? Thank you! 

    1 reply

    R
    • Rob21
    • June 2, 2021

    Hi zach.prasser, I think you could use this recipe as a basis to get to what you want (specifically the last section in the recipe)

    https://support.zendesk.com/hc/en-us/articles/360024146954

    I hope this helps. Thanks!

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