I am looking for a way to run a type of inventory of Knowledge Base assets. Date created, Date last updated, author, last editor, number of images per article, and date image added. Are these data sets available in a reporting tool or can they be pulled from a request? Thanks for any help and/or suggestions!
Asset Inventory in Knowledge Base
Hey @Joel Adkins! You can check out this article, Metrics and attributes for Zendesk Guide, for a list of all the metrics and attributes available within the Guide: Knowledge Base dataset and the Guide: Team Publishing dataset (Guide Enterprise only) dataset.
With the Knowledge Base dataset, you'll certainly be able to using the Published articles metric with the Article created - Date attribute and the Author name attributes to get some of the information you are looking for. The Team Publishing dataset would be useful for seeing when an article was edited and the user who performed the edit. You could do this by using the Events metric with attributes like Event type, Event - Date and Agent name.
If you are looking for additional information about articles that is not listed in our Metrics and attributes for Zendesk Guide articles, like information about images, I would recommend posting in our Explore Product Feedback Forum, so our Product Managers can review and others in the community can see this request as well!
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.