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Article View by Organization

  • April 20, 2021
  • 2 replies
  • 0 views

Samantha15

I can't seem to find any information on building a query for article views by Organization. How can I go about this as stakeholders want that information quarterly? Seems odd that it is not part of the stock queries, but I do not see organization anywhere in the dataset for knowledgebase to create a custom one. 

2 replies

Sabra
  • May 7, 2021

Hey @Samantha Chavez! Viewer Organization is not currently one of the attributes available with the Guide: Knowledge Base dataset in Explore by default, nor can it be created. You can check out this article, Metrics and attributes for Zendesk Guide, for a list of all the attributes available with the dataset. 

I would recommend that you cross-post in our Explore Product Feedback Forum, so our Product Managers can review and others in the community have visibility on this request!


Samantha15
  • Author
  • May 11, 2021

Thanks, I appreciate the information.