Hello,
I would like to know if we have the possibility to know, per month, the amount of tickets transferred from one or more groups to another?
This is to allow us to know the monthly volume of tickets sent to our experts.
Do you know of a reliable way to allow me to retrieve this information?
Thx a lot
Ruddy
Hi Ruddy!
We do in fact have a recipe for this within Explore! Please see the below article which will walk you through creating this query:
https://support.zendesk.com/hc/en-us/articles/360025454293-Explore-recipe-Tracking-ticket-assigns-across-groups
Thanks and have a great day.
Jason Schaeffer | Customer Advocate |