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Add internal notes column in the report

  • February 16, 2022
  • 1 reply
  • 0 views
K

Hello Team,

Is there any way to pull the internal notes as a column in a report? as well as the description of the tickets? 

    1 reply

    M
    • Marco29
    • February 19, 2022
    Hi Kimah. Ticket comment data is not synced with Explore. Ticket comments are data that is generally large and syncing it in a suitable timeframe is still quite difficult. You may also check this post here for more information: https://support.zendesk.com/hc/en-us/community/posts/4409216930202-Will-Explore-include-actual-ticket-comments-
     
    Looks like there is also a general request for this kind of feature, for our product team to see.
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