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Doubts about AI Translations for Async Channels Early Access Program

  • November 25, 2025
  • 1 reply
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M

I can confirm that we have been able to configure everything and the new tool is working fine. I have one observation: when I submit a ticket using the translator, I, Maia, as the Agent, cannot preview the translation before sending it. In other words, the translation is done after the user receives the email with the response. How can we check or validate the translation of the text I write before sending it?

 


I look forward to your reply

Best Regards 

      1 reply

      Amisha11
      • Amisha11
      • December 16, 2025

      Hey MAIA KRCELIC WENZEL

       

      Thank you for sharing this feedback. We have this feature request to preview the translation before sending on our roadmap. I won't be able to share the timeline with you at the moment, but I'll put up an announcement once it is ready for release. Thank you for your patience.

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