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Zendesk Chat RPA and AI

  • August 28, 2023
  • 4 replies
  • 0 views

Engin
Hello, are there any 3rd party apps for Zendesk Chat that use Artificial Intelligence and RPA logic at the same time?
 

4 replies

  • September 7, 2023

Hi Engin,

I did a search in the Zendesk Marketplace and saw 3 third-party apps that may fit your needs.

AutomationEdge

Picky Assist

AI Customer Service

Just a disclaimer that these apps are only a result of a search I made and are not something Zendesk recommends. You must coordinate with the app developer to learn more about their products and offerings. 

Hope this helps.


Engin
  • Author
  • September 7, 2023

Thanks Noly.

I checked what you sent, it supports support.

But I want to use zendesk for chat.


  • September 7, 2023

Hi Engin,

Unfortunately, I do not see any app that supports RPA and AI for chat in the Marketplace. I am not saying it does not exist but at the very least it is not listed in the Zendesk Marketplace. 

Thank you.


Cedric20
  • September 14, 2023

Hey Engin

Why don't you try Kommunicate? They provide  Zendesk Chat that uses Artificial Intelligence and RPA logic at the same time

Here is their link

Kommunicate.io