I need help setting this up for my site. I have already created a comprehensive help centre with FAQs and answers for the most commonly asked questions. Is there a way to automatically scan the FAQ pages and make the questions, prompts and answers for the AI Z bot? Or does all of this have to be done manually?
If there's no automatic way, is there a third-party bot that can scan a FAQ page and create the bot questions, prompts and answers. Thank you.
Thanks for your question!
Currently, the AI Z Bot requires manual input to create the questions, prompts, and answers it uses. There isn’t an automatic way to scan existing FAQ pages and generate this content directly.
However, you might explore third-party chatbot platforms that offer web scraping or content ingestion features, which could help automate the process of building your bot’s knowledge base. Keep in mind that integrating these with Zendesk might require additional configuration or development.
If you’d like, I can share some resources and best practices for setting up your AI Z Bot effectively.
Feel free to reach out anytime!