When the Bot runs an answer and tries to provide an selection of Articles it will show "Something went wrong on our end. Let’s start again." in the message/chat client. This could be related to the article itself as I can remove them and the problem goes away. However, I don't know the reason an article would cause the error or what I should change on the article.
Any assistance would be appreciated.
I'm also consistently getting this error when testing our bot. I can't specifically reproduce the issue so it is hard to problem solve, although it occurs on most interactions I have with the bot. I'm reluctant to roll this out to clients as it is not a great user experience. I would like to understand the root cause so this can be fixed.
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I can see you are currently working through this issue with my colleague via ticket, so please use that channel to discuss it.
Hi James,
I've reached out to you via ticket, you should be seeing it in your emails. This needs more troubleshooting and while it is affecting both of you, it could be caused by different issues so it's best to look at each case individually.
Thank you both for your patience here!