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satisfaction rating

  • October 31, 2021
  • 4 replies
  • 0 views
O

Get blank screen and error 401 when rating.

    4 replies

    Jason109
    • Jason109
    • November 2, 2021
    Hello Ole, 
     
    Is this you trying to rate a ticket as an Agent or Admin on the account? Only End Users will have the capability to rate tickets. 
    O
    • Ole16
    • Author
    • November 9, 2021

    I am trying to rate as enduser.

    O
    • Ole16
    • Author
    • November 10, 2021

    just close the ticket

    Joshua43
    • Joshua43
    • November 11, 2021
    Hi Ole!
     
    Apologies for the delay and thank you for messaging us. The error messages that the satisfaction link was opened by someone who is not the requester. 
     
    Only the requester in the ticket who is not an agent can open the link and rate. 
     
     
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