Hi!
I have an issue with Answer Bot and how it picks languages for the article suggestions. Currently, my browser is set to English and the Answer Bot recognizes it and greets in English, but when it comes to the suggested articles that pop out after Answer Bot's greeting, they are not in English but Danish. This issue started appearing after I created my Help Center to have English (Denmark) and English (Austria), since we need to have a separate knowledge base in English for Austria and for Denmark.
I am not sure how I can fix this, since I still need for the bot to recognize browser's language so I can't force a certain language locale.
I hope you can help out :)
But I try to add answer bot in iOS app, and input the same keyword, it only show English articles.
Hi Mia,
Answer Bot uses language detection machine learning model to detect language based on the text inputted used. If your articles are in Danish, then it is expected to get that results. It will offer articles matching the text entered.
You would need to configure your help center to support multiple languages first. You may follow the steps in this article to do so:
Configuring your help center to support multiple languages
Then, check out this article for the full steps of localizing your Help Center:
Localizing help center content
Make sure that the sections and categories are set correctly too. See how to edit categories and sections here: (https://support.zendesk.com/hc/en-us/articles/218222877#topic_x53_5l4_kk)
I hope this helps!