I can not use dynamic content in Answer Bot | Community
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I can not use dynamic content in Answer Bot

  • April 10, 2023
  • 5 replies
  • 0 views
A

I wanna to use muilt language text in answer bot. And I feel auto translated text is inaccurate.

So I set the text into Dynamic Content(Picture 1).

But it is not workable.

 

I already setted content, and name it {{dc.bot_msg_help}}

I setted the text into follow name, but it not work.

I setted it into send message, but it show me an error.

I think it is not a hard implement function, and it is very useful. I suggest Zendesk can fix it quickly. 

    5 replies

    J
    • Jakub20
    • April 11, 2023
    Hello,

    Thank you for contacting Zendesk. Upon checking, I was able to establish that at this time it is not possible to use the dynamic content within Flow Builder to translate the messages into respective languages, there is already a Community post that I would highly appreciate you following, so when the feature is considered for implementation you will get automatically notified: https://support.zendesk.com/hc/en-us/community/posts/4411256171930-dynamic-content-in-Flow-Builder

    Thank you.
      A
      • Agent11
      • Author
      • April 11, 2023

      I understand that you are aware of this issue, but I would like to know when it can be resolved.

      In technically and according to your existing architecture, this is not a difficult problem to solve.

      As you provided, in the last reply, a user mentioned that this issue has been raised for 1.5 years.

      In order to achieve this as soon as possible, you can even disable automatic translation by dynamic content.

      J
      • Jakub20
      • April 12, 2023
      At this time it is a limitation that can not be leveraged quickly and I can see that it is a feature that is being looked into actively. I'd appreciate it if you could share your use case in the post to give it more visibility. Thank you. 
      A
      • Agent11
      • Author
      • April 16, 2023

      You can see many use case at comments in which you sent article.

      I think it is a big urgent bug in system.

      Zendesk team must fix it ASAP.

      https://support.zendesk.com/hc/en-us/community/posts/4411256171930-dynamic-content-in-Flow-Builder

      A
      • Agent11
      • Author
      • April 16, 2023

      You can say BALA BALA BALA...

      But your client can switch system to others.

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