Hi there,
Good day
I would like to understand how to make the AI Agents that I am building via Ultimate AI dashboard accessible to the end users via the: https://<subdomain>.zendesk.com/hc/en-us page.
This seems to be the way: https://support.zendesk.com/hc/en-us/articles/8357757747354-Connecting-your-advanced-AI-agent-to-Zendesk-Chat
Can anyone let me know if I am following the right path? Also, it seems that the AI Agent need a configured email / account of its own, is this correct?
It looks like you are on the right track.
The AI Agent usually becomes accessible once it is linked to the Zendesk Chat widget or the subdomain page you mentioned.
In most setups, the agent needs a configured email and account permissions to appear for end users.
If everything is connected correctly, it should start responding from the help center or chat interface.
You’re on the right track. Once your Ultimate AI agent is connected via the Zendesk Chat widget, it becomes accessible to end users on your Help Center page. It does need a dedicated bot or user account with proper permissions to manage conversations and respond correctly. Make sure the integration follows the steps in the article you referenced, and the agent should start interacting through your chat interface seamlessly.
Yes, you're on the right general path—the linked Zendesk guide (Connecting your advanced AI agent to Zendesk Chat) is for integrating advanced/custom AI agents (via APIs like Ultimate Public API) into Zendesk Messaging/Chat, which can then appear on your Help Center (hc/en-us) pages via the embedded chat widget. Ultimate AI (now part of Zendesk after acquisition) agents built in their dashboard can connect this way for chat/email/ticket automation. It does require a configured Zendesk account/email for the agent (or API token/auth setup) to handle conversations securely. Once connected, publish the agent in Zendesk settings to make it live on your subdomain's Help Center. Check Zendesk's "AI Agents - Advanced" add-on docs for exact steps if needed—should work for end-user access via chat on the HC page. Good luck! 😊
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Yes, you are on the right path. The article you referenced—“Connecting your advanced AI agent to Zendesk Chat”—provides the correct guidance for integrating Ultimate AI agents with your Zendesk Chat, which can then be embedded into your Help Center pages to provide a seamless experience for end users.
Regarding your question about the AI agent needing a configured email or account: typically, the AI agent operates through a dedicated user or bot account within Zendesk Chat to manage conversations independently. This account helps route and manage interactions appropriately and ensures the agent functions properly within your environment.