How to create an automation to change status of ticket after a certain period of time? | Community
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How to create an automation to change status of ticket after a certain period of time?

  • December 13, 2023
  • 3 replies
  • 0 views
Viorel12

Hello, 

I need help creating an automation. Many of my tickets don't receive a response in time and its bulking my pending inbox folder; and I would like to put them ON HOLD after 90 days have passed so I can differentiate from the rest of tickets. This should be based from the date it was first created. Can this be done?

    3 replies

    N
    • Noly
    • December 14, 2023

    Hi Viorel,

    This is possible since we do have the condition "Ticket: Hours since created" condition for automation. Depending on the other criteria you want, I can try to create a draft for you.

     

      Viorel12
      • Viorel12
      • Author
      • December 14, 2023

      Hi Noly,

      Yes, please create a draft for me. I tried something, but it didn't work. Here is a example:

      Thanks,

      N
      • Noly
      • December 14, 2023

      Hi Viorel,

      I'm going to create a ticket so that we can discuss this further. Please check your email for my message.

      Thank you.

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