How to Chat bot custom greeting message? | Community
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How to Chat bot custom greeting message?

  • November 22, 2023
  • 1 reply
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G

I am using chat Bot web widget in my website it's awesome. Now i want to know how i can add my login user name in greeting message. Login user name will come form my database.  When conversation is start. like this "Hi Josh,  I'm here to help. 

 

      1 reply

      Dakota12
      • Dakota12
      • December 1, 2023

      I'm no coding wizard but I believe it would require some level of backend coding.

      Would likely require something like this. When the user logs into your website, store their name (e.g. "Josh") in a session variable or some other server-side storage that you can access later.
      In your chatbot code, retrieve the logged-in username from the server-side storage before configuring the chatbot.

      For example:

      // Get logged in user's name
      const name = getLoggedInUserName(); 

      // Configure chatbot 
      const chatbot = new Chatbot();

      // Customize greeting
      chatbot.setGreeting(`Hi ${name}, I'm here to help.`);
      The chatbot should now greet the user with their name fetched from the server-side storage:
      "Hi Josh, I'm here to help."

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