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CSAT Surveys Validity Timeframe

  • August 4, 2023
  • 1 reply
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Ricardo19

Is there a maximum number of days a customer can respond to a survey?

1 reply

  • August 8, 2023

Hi @ricardo19,

The survey link expires after 150 days. In addition, the link will no longer work if the ticket is in Closed status, Archived or Deleted. 

Hope this helps!