We set up the CSAT service a while back and it was working fine.
recently we have dicovered that the links in the email sent to the clients are now broken.
i am unable to understand when or why.
how can i fix this?
thanks
CSAT broken Link
Hi Alan Muntadas, best if you can show how your CSAT is being set up. Are you sending it via Automation or Trigger?
We can have a look and provide you suggestion based on how you set the CSAT in your instance.
automation, set up most likely following the instructions on the zendesk support pages
Alan Muntadas kinda hard and challenge to assume without seeing how you set up your CSAT Automation.
@jahn11 understandable, kinda hard to share private data on a public forum page.
The set up was done automatically by the system. i did not make any changes.
Hi Alan Muntadas, is this the link you follow when you set up the CSAT Automation - https://support.zendesk.com/hc/en-us/articles/4408822875034#topic_r1h_mdv_hpb?
Also, I don't think there is a private date if you will only share this part
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