Hi, I am a bit confused cause all the CSAT articles say that when you enable customer satisfaction that an automated email is created under "Automations". I have enabled this feature and nothing has been created. Am I missing something?
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Hello David,
Occasionally the system does not produce the default automation upon enablement of this feature. I will certainly report this to our internal team but in the meantime you will need to create the automation manually. The automation recipe can be found here: https://support.zendesk.com/hc/en-us/articles/1260804380749#topic_r1h_mdv_hpb
Let us know if you have any additional questions, thank you!
Beau | Customer Advocate
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