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Automatic trigger for newly uploaded Articles

  • April 7, 2025
  • 1 reply
  • 0 views

John51

Is there a way to setup a trigger to check for newly uploaded articles? Just like how we setup web hooks for newly created tickets? I'm trying to integrate the Zendesk articles but can't find a way to determine if a new article is uploaded or not. Thank you

1 reply

Francis14
  • May 24, 2025
Hello John,
 
Unlike tickets, I'm afraid that Zendesk does not currently offer direct triggers or web-hooks based on article create/update events in the Guide. Your best option is to implement API polling or explore third-party solutions.