Is there a way to setup a trigger to check for newly uploaded articles? Just like how we setup web hooks for newly created tickets? I'm trying to integrate the Zendesk articles but can't find a way to determine if a new article is uploaded or not. Thank you
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Unlike tickets, I'm afraid that Zendesk does not currently offer direct triggers or web-hooks based on article create/update events in the Guide. Your best option is to implement API polling or explore third-party solutions.