We integrated the AI bot with our telephony service. Our aim is to automatically retrieve any entity saved on the bot's session (e.g. a customer name, call reason, etc.).
We are of course able to send any kind of entity or result via a pre-defined dialogue or process as an API call. But this is complicated, customers need to know which variables are being gathered in the flow and it takes time to set up.
Therefore, this isn't what we are looking for. We would like to automate this process. Ideally, we receive the bot's answer together with the available sessions via the webhook. Or we have an entpoint that allows us to retrieve all available sessions. This way we can further work with this data in the next part of the call interaction.
We were made aware that the more or less retired Action feature could be a solution here but that it isn't being developed further.
Looking forward to your answer.