Does anyone have an issue with emails that get auto-solved without recipient clicking yes this solved my issue or selecting an article? We have had several where customers have said they didn't click anything and the ticket auto-solved.
Answerbot: Tickets auto-solving without customer choosing article
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In this case, it might be due to an Automation or Trigger that is Solving tickets automatically.
Therefore I would recommend you to check on these in your Account.
Here in the article, you can find more information on this topic:
https://support.zendesk.com/hc/en-us/articles/4408831235738-How-do-I-solve-a-ticket-automatically-after-a-certain-amount-of-time-