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Answer Bot pulling articles from wrong Help Centre

  • August 11, 2023
  • 1 reply
  • 0 views

I have Brand A and Brand B

I've created an answer bot for Brand B but when I try to link an article only articles from Band A help center appear

1 reply

Hiedi
  • November 14, 2023

Hi Cristiano, 

When you create your Messaging bot, please make sure you select the correct brand in your settings:


In your case, if you are only seeing articles from Brand A, I suspect the brand selected for your bot is Brand A instead of Brand B. 

Hope this helps!