Answer Bot Messages Custom Updates | Community
Skip to main content

Answer Bot Messages Custom Updates

  • April 1, 2022
  • 8 replies
  • 0 views

Krishnakumar

Hi, we are updated the  answer bot message related string files, But it is not reflecting  the app side. It is showing the default messages only, we want to know how to customize the answer bot messages in chat. we are tried so many ways , But it is not working. 

8 replies

  • April 1, 2022

@Will Poon   - Request your help here 


  • April 5, 2022

Team,

May we please have an update on this - We need to customize the chat and currently we are not able to make the require edits. How should we proceed on the above?


  • April 7, 2022

Team,

 

can someone please look into this ? We really need to push our code 


  • April 13, 2022

Will Poon    - May we have someone assigned to this ticket please 

@zendesk zendesk


  • April 21, 2022

@zendesk zendesk- Can we have someone look into this please- Its been close to a month we have raised a problem 


Dane13
  • May 4, 2022
Hi Krishnakumar,
 
This is a public forum where users can share tips and tricks. For account specific concern, you'll need to contact support directly so that our Advocates can assist you.
 
In addition, we have quite a bit of documentation around app building some here and here, but we do not look over code or write code for our customers.
 
You can also contact our professional services and have developers from Zendesk that can build custom codes for you according to your needs.
 
Just in case you have identified that the issue is being caused by Zendesk APIs please use the link above to contact us.

Krishnakumar

Hi Dane Adriano

Support team is not technically answering our questions, So please assist us how to update default bot messages in app side.


Dane13
  • May 25, 2022
Hi,
 
As much as I wanted to help, this kind of concern is outside Zendesk Advocacy's scope of support. Our professional services can help help with this kind of development project.