Hello,
There is documentation on how access to knowledge base articles can be restricted per user, but how do these user permissions interact with the different AI features in Zendesk?
For each AI feature (e.g. chatbot answers/article suggestion, procedures for auto assist):
Are articles which the user has no access to downright ignored during processing?
Or is there be instead room for information leaks (note that we count stating that an article exists as a potential information leak as well)?
Moreover, what should we do about cases where AI actions should be informed/conditioned by knowledge base articles to which the requesting user has no access? Any recommendations?