I have created an AI Agent for Messaging and it has stopped working. When I access it within Knowledge it loads the agent but then says “Can't load messages. Tap to retry”. When I test the AI Agent it says "Test bot failed
Something went wrong on our end. Try again now or check back later.".
It was working and then suddenly stopped. I have deleted and created the AI Agent again but didn't resolve the problem.
Can anyone assist here? Have I done something wrong? What can I do to fix this?
Thank you
Due to the complexity of the issue you reported and the need for further troubleshooting, I have created a support ticket on your behalf. The Advocacy team in Zendesk will now be reviewing your case to ensure it is addressed thoroughly.
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