Hello, I have a bit of an issue. Our services currently use 4 languages and we want all 4 languages to be available in our answer bot. We have tried using the auto-translate function Zendesk provided but found that the automatic translation is very unsatisfactory. Is there any other way for us to make our bots able to speak in 4 different languages and how can we prevent the bot from speaking a language different than the our customer's language?
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please refer to our article about Managing languages in a conversation bot, where you can find details on Supporting multilingual bots.
Should there be an issue with your bot and its languages, please do not hesitate to open a ticket with Support.