Hi Team,
I am IT team in my company and I have a 2 users for whom Zendesk website is not loading with wifi but loading with mobile network. Both are separate users working from home with separate internet connections. For both of them its not loading with one particular wifi in there home but loads successfully when tried with another internet connection. All other sites works only the Zendesk site have loading issue. Can you please help me any solution here.
To further check on this, you can do some test for initial troubleshooting here:
Zendesk is slow to load and lagging when I work remotely.
Also you can check on this article for performance issue:
General performance issues troubleshooting guide
I hope this helps! Thank you!