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Zendesk end-user authentication

  • August 1, 2023
  • 1 reply
  • 0 views

Welly

If embedding Zendesk can direct end-user sign-up, password reset and sign-in be prevented?

In the admin centre end-user authentication could both zendesk authentication and external authentication be deselected leaving just messaging JWT based authentication or would this make it open?

1 reply

Mike53
  • September 19, 2023
Hi Welly! The Zendesk authentication needs to be enabled as a backup just in case the JWT authentication fails.