Why doesn't my follower view work for Contributors?

Hello Hans, 
 
Thank you for sharing this info. 
 
Your Support plan is Team, but it appears that your Guide is canceled, Zendesk automatically places your Community on a Professional Trial to allow limited access instead of fully disabling it.
 
The Community feature lives under Guide. When Guide is canceled:

• Zendesk cannot display Community as “canceled” outright
• Instead, it puts Community into a Professional Trial state
• This keeps the Help Center/Community accessible temporarily and prevents hard breakage

 
That’s why you see "Community profile: Professional Trial" even though you didn’t explicitly start a trial.
 
What you can do is to purchase or re-activate Guide (Professional, Enterprise, or Enterprise Plus). The Community plan will then align correctly with that Guide plan. 
 
With regards to the 'Your followed tickets' Views, this doesn't related to your plan. The view fails for Contributors because the (current user) placeholder on your conditions is the person who is currently viewing the view. 
 
It does not mean:

• the last updater of the ticket
• the most recent contributor
• the last commenter

 
That “last updater” concept applies to ticket events, triggers, and automations, but not to views.
 
Contributors add extra confusion because:

• They can follow tickets
• They can sometimes see views
• But they don’t behave like full Agents in dynamic view logic

 
Views are always evaluated from the perspective of the person viewing them.
 
What you can do is to adjust the condition Tickets > Followers > Contains at least one of the following > to a specific user name instead of the (current user). 

 
I hope this helps. 😊️
 

Hello Hans, 
 
That is correct. In Zendesk’s product model, the internal Help Center Community (Gather) is dependent on having the Help Center (Guide) enabled. If you only have Support with another KB solution (not Zendesk Guide), you cannot enable the internal Zendesk Help Center community, because the community lives inside Guide and requires that product to be set up. A Help Center (Guide) must already be created and activated to add the community. The community feature is available on Suite Professional, Enterprise, and Enterprise Plus plans. See this article for your reference: https://support.zendesk.com/hc/en-us/articles/4408882689306-Planning-and-activating-community-in-your-help-center. 
 
The Shared work > Following menu item on the agent home is a system-generated list. It’s powered by internal logic that simply says:

“Show me every ticket where this agent is a follower, regardless of status.”

 
That list does include New tickets, because it’s not constrained by the same rules that apply to views.
 
In Zendesk views:

• New tickets are treated as unassigned / unworked
• Some ticket relationships (including followers) are not fully indexed for views until the ticket leaves New status

 
So even though your filter is logically correct:

Ticket > Status category > Less than > Solved
AND
Follower > is > (current user)

 
This is expected behavior, even though it’s undocumented and unintuitive.
 
Zendesk optimizes views for agent work queues, not tracking relationships:

• Views are designed to surface tickets that are actively in progress
• The assumption is that New tickets haven’t entered an agent workflow yet
• The Following page, by contrast, is a tracking surface, not a queue

 
Zendesk views don’t reliably include New tickets when filtering by followers; the Following page uses separate system logic, so the difference in behavior is expected. 
 
I hope this clarifies. 🙂