Why are duplicate domain names allowed yet Organization Name must be unique? | Community
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Why are duplicate domain names allowed yet Organization Name must be unique?

  • July 9, 2021
  • 1 reply
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M

Just curious, does anyone know why duplicate domain names are allowed to be entered in the Domains field across different organizations? This seems strange given that Domains is used to automatically match requesters to organizations, and even more strange considering that Organization Name which serves no such matching purpose is forced to be unique.

      1 reply

      J
      • James75
      • July 22, 2021

      Hey @Marty Chang,

      James here from the Product Team. You ask a good question, so I thought I'd reply with an offical comment.

      The reason we allow duplicate domains across orgs is to support our multi-orgs feature, and to cater for the situation where there are multiple relationships with a customer - such as with different departments, brands of holding company, stores, regions and locations - and they all share the same domain.

      We've recently been evaluating enforcing uniqueness of org domains if the multi-org setting is turned off, but in doing so, it can create data integrity issues that cannot be easily resolved if multi-orgs is turned on, duplicate domains are created, and then multi-orgs is turned off. As a result, we not yet committed to doing that.

      I hope this helps clarify some of the background and thinking behind this setting.

      Thanks
      James

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