We have SSO enabled but it appears enabled only for agents.
I changed the setting to the Help Center to 'require sign in' thinking it would allow for the end users to utilize SSO. However it doesn't show up as an option and requires the users to enter a username/pw.
Can you use SSO for end users and is it a different set up than we did for agents?
SSO for end-users has a separate configuration from the Agents. Kindly follow the steps in this article for more information: Giving users different ways to sign into Zendesk.
Best,
Paolo | Technical Support Engineer | Zendesk