I have a 2-part question.
1) Is there a way to automatically add a specific User Tag to each new user within an existing organization?
2) Is there a way to batch update all existing users within an existing organization to add that specific User Tag?
How exactly do you add/remove tuser ag when calling API for “create-or-update-many-users”? Can you give me an example of a payload for adding/removing a user tag “foo” to some users by external_id.
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Hi Kyle,
There is unfortunately not a way to automatically apply a certain User Tag to existing/new users. A tag must be manually added to each user's profile either manually or via our Update Users API (https://developer.zendesk.com/rest_api/docs/support/users#create-or-update-many-users).
As for the batch update, the API method mentioned above would be the best approach for this. You could list out all users within an existing organization using the List Users API (https://developer.zendesk.com/rest_api/docs/support/users#list-users) then update those users in bulk via the Update Users API.
Warm Regards,
Eric G. Gao | Technical Support Architect | Zendesk