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Unable to sign in using jwt SSO

  • September 15, 2020
  • 7 replies
  • 0 views
E

After generating a jwt and redirecting to <our_subdomain>/access/jwt?jwt=<generated_jwt> we get an error: "The unique request identifier was reused. Please fix this and try again."

 

I don't know what unique identifier this would be?

I saw this post, but couldn't see any solution: https://support.zendesk.com/hc/en-us/community/posts/360044267013-JWT-SSO-unique-request-id-reused

I followed this guide when setting up jwt SSO: https://support.zendesk.com/hc/en-us/articles/203663816#topic_gds_ydj_zj

 

Any help is greatly appreciated

    This topic has been closed for replies.

    7 replies

    Brett13
    • Brett13
    • Community Manager
    • October 2, 2020

    Hey Erik,

    Looks like you haven't received a response on this post! Are you still receiving this error when attempting to sign in via JWT? If so, I'll need to create a ticket on your behalf so our Customer Care team can dig into this further.

    Let me know!

    E
    • Erik20
    • Author
    • October 16, 2020

    Hi Brett.

    Yes, I just reproduced the issue this morning.

    It would be great if someone from the Customer Care team could investigate and reach out.

    Thanks.

    E
    • Erik20
    • Author
    • November 6, 2020

    @Brett Bowser any news? I haven't heard anything yet 🤷‍♂️

    E
    • Erik20
    • Author
    • November 6, 2020

    I solved it. The issue was with the payload of the jwt that had not been configured correctly.

    Brett13
    • Brett13
    • Community Manager
    • November 6, 2020

    Thanks for the update Erik! Glad you were able to get this resolved :)

    J
    • JWTSSO
    • August 26, 2021

    Any way to set corrrect payload of jwt in Java? Do we need to set name and email too?

    Cheeny
    • Cheeny
    • August 29, 2021

    Hi CLOCKDRIVEN101,

    We have a detailed article that will be very helpful for you in setting up your JWT SSO. Here it is for your reference: Enabling JWT (JSON Web Token) single sign-on

     

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