syncing users into the correct organization based on azure AD information. | Community
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syncing users into the correct organization based on azure AD information.

  • March 16, 2023
  • 3 replies
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D

Our company is curious about how zendesk syncs end-users into organizations. A little info about our situation, we've enabled provisioning on azure AD with zendesk in creating end-users. What I'm wondering is when a user is automatically created, is there a way to then have them automatically put into an organization in zendesk based on info from azure when creating the user. We want zendesk to pull property info(basically location) form azure and then assign them to the appropriate organization, so we don't have to manually do that with each user that gets created through provisioning. 

    3 replies

    J
    • James75
    • March 27, 2023

    Hey Daniel,

    There might be a more knowledgable member of the community, or the Zendesk product team, on the Azure integration. I will focus on the automatic adding of users to organizations part of your question.

    Zendesk allows you to automatically add a user to an organization based on the email domain of the user. Unfortunately, I don't think this will immediately address your need, unless all the users of a property shared an email address of the same domain. If this were the case, you could use the domain capability to achieve your outcome.

    I hope this helps, at least a little bit.

    James

    D
    • Daniel72
    • Author
    • March 27, 2023

    James,

    This definitely clarifies the questions I had in regard to auto adding users to groups. Like you said it doesn't necessarily help my case but it does give me good insight into how ZD does it. All of our users have the same email domain so I will just have to manually change what group they are in once I've auto added them to a group with the domain we use. Or figure out a more productive way to do this. Thanks for your input.

    François12

    Hi, have you find a way since 2023? We have over 60 organizations that we want to sync with “notes” user field. Zendesk users are added their right building to notes but that dosen't affect the organizations. I want to automate this.

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