At some point recently the Settings/Admin pages changed in our Zendesk instance. I used to click the gear icon and all the options would drop down, now everything seems to be in the admin center. I need to add a new agent. Previously, I would go to "People" and as long as the user had sent in a ticket, they would have a user account which I could search, click on and change their account to a light agent or full agent. Now when I go into "People" I can go to "Team Members" and it will only pull up agents, it is not pulling up all of the users like it used to and I can't figure out how to find users in order to upgrade them to agents. HELP!
Process for adding Agents
We have remote authentication enabled so when I click on "Add user", which I never needed to do as long as the person had emailed in and created a ticket, I get a warning about it. I do not think I need to "add user" as this person has created many tickets. I just need to know how, in the new Admin Center, to find "users" and upgrade them to "Agents".
Hi Isiaha, you can use the Customers (
) button to see the list of end users and you may also do a search. Article: About the Customers (end users) page.
) button to see the list of end users and you may also do a search. Article: About the Customers (end users) page.Login to the community
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