Been massively overcharged and moved to an account we did not approve.
Submitted a ticket (#12257717) and has been over a week and no response.
Needs to be URGENTLY responded to.
Overcharged and Account moved to wrong teir
Hey @joshua35,
Thanks for reporting this here and sorry about the overcharge on your account. I've reached out our Sales team directly to see if we can expedite this request and they can follow up with you via email.
I'll keep you posted as I hear more.
When will i hear back from them, been over a week already.
Joshua - did they ever sort this for you? I am in a similar situation with 5 months over 100% overcharge.
Hey Ross, I just wanted togive you a heads up that I replied to your post here: https://support.zendesk.com/hc/en-us/community/posts/7107786410906-Account-overcharge-no-refund-no-communication
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I don't have an ETA of when they will reach back out but I am looking into this to see if we can get you a response as soon as possible.
Appreciate your patience!