Normal Zendesk Logins For Team Members with JWT SSO | Community
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Normal Zendesk Logins For Team Members with JWT SSO

  • February 14, 2022
  • 2 replies
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I want to have JWT SSO for my end users and require normal Zendesk login for my team members.  I know I can configure this by turning off external authenticate for team members. The problem is that I don't have a normal zendesk page that they can use to login.  Is there a team member login page I can use or do I have to use the normal login link it gives me (https://mybrand.zendesk.com/access/normal)? If I am limited to the normal login page then is there a way we can update this page to include a link to reset their password?  Not having this on the normal login is kind of a deal breaker.

 

 

 

2 replies

Eric27
  • February 16, 2022
Hey Patrick, 
 
Your agents can get around this by navigating to https://mybrand.zendesk.com/agent, the system will infer that this is an agent attempting to login and bring them to a login screen based on that permission set. This will allow them to see a "forgot my password" link.
 

  • Author
  • February 16, 2022

That's perfect. Thank you!